Shipping policy

Mail: tuskey.babyclub@yahoo.in | Call: 8937072499

  1. How long does it take for delivery?

When you order from our website, we ensure that the order gets processed within 24 hours and we try to deliver the products to you within 3-4 working days in major metro cities. However, the duration of the delivery can take 8-10 working days depending on your delivery location. Tuskey is not responsible for service transit time. Delivery time to the end user is subject to factors beyond our control ("Force Majeure Event") including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.

Please note Saturday, Sunday and Public Holidays are not set as working days for standard deliveries.

2. Can I have my order delivered on a particular day?

We strive to deliver products purchased from tuskey shoes in excellent condition and in the fastest time possible. However, we can't commit on a particular day delivery as that depends on the logistics provided by our shipping partner.

 

  1. How can I track my order?

Your order status is updated to you via emails at every step. You can also track your order by clicking on the option Track Order that appears in the footer of our website. If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our Customer Care Team through any of the options below:

Mail: tuskey.babyclub@yahoo.in

Call: 8937072499

An email is sent to you from our courier partner Shiprocket after the order is shipped that contains the tracking number and the service provider.

  1. Can I return the order to the courier agent and take my cash back from him?

We apologize but we do not have the facility of returning the product to the courier agent and taking the cash back from him. In case you are not satisfied with the product, please contact us through the available contact options, returns and refunds are processed in accordance with our Return/Refund Policy.

  1. Do you deliver pan India?

Yes we deliver pan India.

  1. Does Tuskey deliver products outside India?

We are currently not delivering products outside India. To arrange for a delivery, kindly email to tuskey.babyclub@yahoo.in and we will send you a shipping quote for the same.

  1. My items haven't arrived yet. What can I do?

Please allow up to 15 business days for delivery from the day you received the order confirmation. Your order status is updated to you via emails at every step. If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our Customer Care Team through the available contact options.

An email is sent to you after the order is shipped that contains the tracking number and the service provider.

You can track the status of your order by clicking here.

  1. How do I change my shipping address after my order has been placed?

We would be able to change the shipping address till the time we have not packed and shipped the order. Kindly drop in email at tuskey.babyclub@yahoo.in and tell us your new shipping address.

  1. How do you calculate the shipping charges ?

Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.

Disclaimer: All policies are subject to change without prior notice.